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Travelers Insurance Company Review: Auto, Home Owners, & Renters Quotes

Jordan Beaumont
Financial Guru
Updated: 1/2019

Travelers Insurance ReviewIf you’re looking for auto insurance, Travelers Insurance is worth considering. They have been in business since 1853 which means they are a sound company that you can trust to deliver on claims. They’re rated as one of the best insurance companies in the country which means they have a good reserve and a wide range of coverage options that you won’t find anywhere else.

They feature many discounts and a comprehensive selection which means you’ll be able to build a custom policy to fit what you need. Much of the money that you’ll save with Travelers Insurance is through the discounts they offer. There is no guarantee of low general rates, but they have a large number of deductions that helps you get more savings than the average insurance company.

Table of Contents

What Travelers Insurance Says They’ll Do

Travelers Insurance says that they offer competitive policy options and packages to ensure that you get the right coverage at the right price. They say they no only offer you protection from loss, but that they want to make the process of filing a claim with as low anxiety as possible to the consumer.

When compared with other companies, such as Liberty Mutual and others this is a refreshing change because they seem to offer excellent customer care even after the sale.

But do they really do this?

What We Found

Travelers Insurance seems to offer a nice competitive option to many of the big-name insurance companies such as roadside assistance, rental reimbursement, and other offers. They even offer accident forgiveness which is fairly rare within the Auto industry.

They offer gap coverage which would pay the difference between the value of a replacement for car with an amount you still owe on your car. They also boast that they offer the best discounts compared to other contenders which gives you plenty of chances to save on your monthly premiums.

But what about the promise of excellent stress-free customer care when you had an accident and need to file a claim?

Some customers claim that they don’t back this up by simplifying the process of filing a claim. Auto insurance satisfaction regarding claims is often used to judge the effectiveness of a policy and with good reason. That’s what you pay for each month is the assurance that not only will you be able to file a claim and collect on the damages, but that it will be done in a stress-free and quick manner.

Travelers Insurance was rated 866 out of 1000 score on a well-known 2018 US Auto claims study which means it’s below the industry average. It even fell behind many other similar companies with the exception of MetLife and Liberty Mutual Insurance. So it seems that, while Travelers Insurance says that they offer stress-free coverage and stress-free claims situations, they cannot always deliver on this promise.

Travelers Insurance Review

Coverage Areas

Below are some of the extra types of coverage offered by Travelers Insurance.

  • Gap insurance
  • Accident forgiveness
  • Rental reimbursement
  • Roadside assistance
  • Uninsured and underinsured

Of course, like other insurance providers, they also offer the primary types of insurance that are required according to state regulations such as liability coverage. You can add collision for an extra amount per month on your premium. Remember that liability only covers your legal liability on someone else’s person or property. To cover the cost of repairs for your own vehicle, you need collision or comprehensive insurance. Comprehensive covers any event not covered with collision and includes non-accident issues such as:

-Vandalism

-Acts of nature

-Flood or fires

-Theft

-Damage due to the negligence of other drivers

Types of Discounts offered

Travelers Insurance also offers a number of insurance discounts including the following:

  • Hybrid vehicle discounts
  • Good student discounts
  • New vehicle discounts
  • Mult-car discount
  • Safe driver

According to the J.D. Power Insurance Shopping Study rating scale, Travelers Insurance scored 829/1000. In the Auto Claims Satisfaction Survey, they scored 866/1000. A.M. Best gave them an A++ Superior rating. So this means that you can count on this company being able to pay your claims without any financial issues on their part.

Additional Perks and Discounts

In addition to all of the regular discounts you can get with Travelers Insurance, there are a number of other discount offers for new policyholders such as paying your bill on time, using auto-debit options, and other offers.

How much savings can I expect?

You can save up to 10-15% for new policies where you pay on time or set up auto draft. Students who maintain a B average or higher may get an 8% discount and students who spend most of their school year away at school get a 7% savings.

Details About Travelers’ Coverage

It’s important to know what kind of coverage you are really looking at with each company you review or consider before signing up. Below are some of the optional coverage options they offer and what they do.

Gap Insurance

Gap insurance is a great policy if you total your car because it will pay the difference between the value of the car and what you owe. Rather than take a loss of everything you’ve paid in on your vehicle so far, you can get some of this money back and reinvest it into a new car. If you have recently bought a car and have a large amount you still owe, this is a very valuable policy because you are protecting your financial investment.

Travelers Insurance Review

What is Accident Forgiveness?

Accident forgiveness is provided for customers to cover and “forgive” one accident every 36 months as well as minor violation forgiveness one time per 36 months. This is one of the most valuable premium options they offer because it keeps these accidents or minor incidents from going on your driving record and keeps it from raising your rates.

New Car Replacement

If you total your new vehicle in the first five years. Travelers will offer you a new one of the same make and model if you total yours.

Advantages/Best Points of Travelers Insurance

Travelers Insurance offers a wide range of good discounts, features, and options that will save you a lot of money under their plan. While their customer services or claims process may not be as great as they try to make it, the benefits are appealing.

Some of the best features in our opinion of this company are:

  • Low rates
  • Accident forgiveness
  • Traffic violation forgiveness
  • Discount options
  • Solid financial company

Disadvantages

No company is perfect. When it comes to the negatives about Travelers, we noted these factors:

  • No safety feature discounts
  • Below average claims satisfaction scores
  • Average customer service

To sum this up, Travelers Insurance appears to be a solid, financially-strong insurance company that offers a wide range of options for coverage as well as some unique coverage plans like accident forgiveness which keeps an accident off your insurance record. However, the lower than average claims satisfaction score is a bit concerning because having your claim handled in a fast and effective manner is one of the reasons you pay your premium each month.

Comparisons Between Companies

Travelers Insurance does pretty well when compared with their chief competitors (Progressive and Allstate). Travelers ranked higher than Progressive in several areas especially regarding the wide variety of supplemental coverage areas, discounts, and high financial strength. However, they lacked the “under 18” option that was offered by Progressive.

When compared to Allstate Insurance, Allstate has some of the best resources for new drivers as well as new driver discounts. Other than that, Travelers seems to offer more than Allstate. Allstate also gives the impression of being more expensive overall and they tend to cater to business owners and people with more financial strength. Allstate’s rates are much higher than Travelers in most cases.

Another viable competitor of Travelers Insurance if State Farm Insurance. They fall short of Travelers because they only offer about half of the coverage options and discounts offered by Travelers.

However, if you happen to drive a taxi such as Lyft or Uber, State Farm offers rideshare coverage in 43 states and Travelers only offers this service in two states to date.

How to Get a Quote from Travelers Insurance

Travelers Insurance allows you to get a full quote online but you will need quite a bit of information to get started. We’ve included the primary bits of information they require below:

  • Date of birth
  • Full name
  • Email address
  • VIN (and vehicle information)
  • Info on how you use your vehicle
  • Tickets or accidents in the past several years

This information is pretty basic to taking out a new insurance policy, but it might take you some time to get it together. If you can save a lot of money each month on your insurance plan, however, it might be worth it.

Travelers Insurance Review

Conclusions

While there are some drawbacks with Travelers Insurance such as the lack of help in filing a claim or delays in doing so, limited student or new driver discounts, and no rideshare coverage, unless you are driving for Lyft or you’re a new driver, this may still be a great insurance choice for you.

The company has a solid financial history and maintains a solid reputation for delivering policies with a diverse number of coverage options and discounts. Discounts are the best way to save money on your insurance policies with Travelers Insurance.

The Accident Forgiveness option is well worth the premium by itself if you were to have an accident that cost thousands of dollars in repairs. They also offer gap coverage which ensures your vehicle for the remaining value in your car that you have already paid on. So you don’t risk losing what you’ve paid into it.

They offer the standard coverage as most insurers do, but they also have many “hard-to-find” coverage options not found in their primary competitors’ offerings.

Our conclusion is that, if you’re willing to wait on your claim filing longer than the average time in some cases, you may be happy with Travelers Insurance’s policies for your auto insurance needs.

It’s always a good idea to shop and compare. You can do this easily by using an insurance comparison tool online or asking for a quote directly on Travelers’ Insurance site.

How to Choose the Best Policy

If you do decide to use Travelers Insurance for your auto insurance company, keep in mind that communication is often the key. When an insurance company is as large as Travelers is, they have thousands of customers to help daily. This may challenge them to take care of your claim when you call them. While the average person tends to think only about their claim, the company may have 100 or more claims to handle in any given day.

With this in mind, it’s a good idea to email customer service rather than call so that you can have it in writing when you are not getting the service you expect. That way, you will have it on paper as to what you are having trouble with. It may also bring to attention of the company executives that there is a problem with customer service.

Most insurance (and other types) of companies aim for customer satisfaction and they may not be aware when they are falling behind your expectations. Try to deal with them first if you encounter any problems, enlist the help of a friendly attorney to call and remind them of your rights if necessary. If nothing else works, switch to one of their competitors.

Our overall view of Travelers is positive, but you will want to keep in mind the weaker points and contact them if you encounter difficulty with filing claims or overall customer service issues.

Our overall grade for this company is an A-. If they improve their customer service and claims issues, we’ll raise it to an A+.

Good luck on your search for the best insurance. Having adequate coverage that will take care of all of your possible needs is the goal. Look until you find it.

FAQ

How Travelers Insurance Works

Travelers Insurance has been around for several years and it has garnered a reputation for its homeowners and auto insurance policies. The following are answers to how Travelers Insurance works, its origins, and much more. 

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Who is the CEO of Travelers Insurance?

Currently, the CEO of Travelers Insurance is Alan D. Schnitzer. Alan has been the CEO of Travelers since December 1, 2015, and was previously the Vice Chairman of Travelers and Chief Executive Office of the company’s international insurance segment.

Who founded Travelers Insurance company?

The founder of Travelers Insurance is James G. Batterson. Batterson was the owner of New England Granite works in 1845 and he eventually became the founder of Travelers Insurance Company in 1863.

How is Travelers Insurance company rated?

Based on multiple reviews from various sources, Travelers Insurance typically has a score that ranges from 3.5 – 4.5 stars. These ratings are based on Travelers costs, coverage options, and general customer satisfaction.

Where is Travelers Insurance headquarters?

Travelers Insurance headquarters is located in Hartford, Connecticut. You can contact Travelers Insurance directly through phone, email or mail and they will be happy to assist you.

Who owns Travelers Insurance company?

Travelers was bought by Primerica in 1993, but the company changed its name to Travelers. In 1998, Travelers merged with Citicorp. Today, the company has merged to create Citigroup with Travelers still serving as an insurance company.

When was Travelers Insurance founded?

Travelers was founded in 1864 in Hartford, Connecticut. The insurance company was originally founded to provide travel insurance to people who traveled on the railroad during times when railroad travel was much more dangerous.

What is the Travelers Insurance dog?

The Travelers Insurance dog is a shelter dog that was trained by Sue Chipperton and appeared on various Travelers Insurance commercials. The dog’s name is Chopper and he is a mixed breed.

Is Travelers Insurance good?

Travelers Insurance is known for having good coverage options for its auto insurance plans. Travelers homeowner’s insurance is considered a good option, but there are not many discounts.

Why is Travelers Insurance so cheap?

One of the reasons why Travelers Insurance is so affordable is because of the discounts it provides. People seeking auto insurance coverage can save up to 23%. Travelers homeowner’s insurance isn’t as affordable.

How is Travelers Insurance?

Travelers Insurance is generally positively received. Travelers offers several discounts and coverage options for its auto insurance coverage, which makes it a preferred choice for customers seeking coverage at a lower rate.

How does Travelers Insurance work?

Travelers Insurance works like any other form of coverage. By purchasing Travelers Insurance, you insure your vehicle or home for circumstances where you have your items stolen or damaged. In these instances, Travelers will help you cover the costs of damage or replacing your stolen items, depending on the situation.

How is Travelers Insurance reviews?

Travelers Insurance is one of the largest providers of auto and home insurance. The insurance company is generally positively reviewed when it comes to its coverage and customers tend to be satisfied.

Does Geico own Travelers Insurance?

Geico does not own Travelers Insurance, but it does place business with Travelers. Travelers still has sole financial responsibility for the products it provides to its customers and Geico is not involved in the process. 

Travelers Insurance Coverage

With the various policies they have to offer, Travelers Insurance covers multiple types of damage. However, there are specific situations where Travelers Insurance will not cover damage done to your vehicle or property. Check out the following answers regarding what Travelers Insurance covers.

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Does Travelers Insurance cover hurricanes?

Travelers homeowners insurance policy covers fire, windstorms, hail, lighting and vandalism. The only conditions Travelers Insurance doesn’t typically cover are earthquakes and floods. Reach out to your provider to get the specifics of your coverage.

Does Travelers Insurance cover pit bulls?

Typically, Travelers Insurance does not have a policy where it blacklists certain dog breeds, such as pit bulls. However, each insurance agent is different and you should ask your agent specifically to see if your agent covers pit bulls.

Does Travelers Insurance insure motorcycles?

No, Travelers Insurance does not offer motorcycle coverage to its customers. Travelers does offer auto insurance coverage. To find out more, reach out to a Travelers Insurance agent and see what types of vehicles they cover.

Does Travelers Insurance cover rental cars?

Yes, Travelers Insurance does cover rental cars. You can have rental reimbursement or extended transportation expenses coverage to pay for a rental car if the vehicle is damaged in a covered accident.

Does Travelers Insurance cover windshield repair?

Yes, Travelers Insurance does cover windshield repair. In most cases, Travelers will refer you to one of their partnered vendors, but even if you choose a repair shop that isn’t partnered with Travelers, you will still only be responsible for paying applicable deductibles.

Does Travelers Insurance cover windshield replacement?

If your windshield needs to be replaced, a deductible will most likely apply. However, you may have a policy that includes a lower or no deductible for your claim. There are factors unique to each situation.

Does Travelers Insurance cover a layoff from work?

Travelers offers Public Entity Employment Practices Liability. This is a form of coverage for employment loss caused by any of the following: Discrimination, wrongful termination, harassment, retaliation, unfair discipline, wrongful hiring, and more.

Does Travelers Insurance cover removal of breast tumors?

Travelers Insurance covers a multitude of coverage types, but health insurance is not one of them, which means that Travelers does not cover the removal of tumors of any type.

Does Travelers Insurance cover rental trucks?

Yes, Travelers Insurance does cover rental vehicles. This coverage applies to rental trucks for which you’ve purchased extended transportation expenses involved in comprehensive or collision loss.

Does Travelers Insurance cover foundation repair?

Generally, home insurance doesn’t tend to cover foundation repair. Travelers Insurance has no listings of foundation repair for homeowners insurance, but reach out to an agent for specific coverage information.

Does Travelers Insurance cover medical?

Travelers medical payment coverage protects passengers in your vehicle who may have been injured in an accident. This is not the same as health insurance coverage, which Travelers does not provide.

Does Travelers Insurance cover Uber drivers?

Travelers provides coverage when the ridesharing app is on, but before a person accepts a passenger. In many cases, Uber provides a level of insurance, but the coverage is very limited.

Does Travelers Insurance cover mobile homes?

While Travelers Insurance does offer homeowners insurance, nothing is listed regarding mobile homes. Reach out to a local Travelers Insurance agent to find out if your mobile home is covered.

Does Travelers Insurance cover roof leaks?

Generally, homeowners insurance does cover roof leaks. It should be noted that the cause of the leak must be caused by something covered in your insurance policy. Find out the specifics of coverage from an insurance agent.

Does Travelers Insurance cover roof replacement?

A typical homeowners insurance policy does cover the replacement of a roof, no matter what the age of the roof may be. It is important to note that roofs must be damaged due to an act of nature and not just because it has gone beyond its lifespan.

Does Travelers Insurance cover slab leaks?

There is a good chance you will be covered if your property has a slab leak. It should be noted that the damage caused must be due to a “covered peril” listed in your insurance policy.

Does Travelers Insurance cover trampolines?

Trampolines are a unique device when it comes to homes. Home insurance providers may insure your home while you have a trampoline, but you must reach out to the provider and ask about it specifically.

Does Travelers Insurance cover trucks rented for moving?

Many auto insurance policies do not cover large truck rentals. Even if your policy does cover them, there may be limitations on the specific size and weight of the truck you can cover.   You should specifically speak to a Travelers agent for more information.

Using Travelers Insurance

Whether you need assistance after your vehicle has been damaged or you are trying to make a payment, there are many ways to reach out to Travelers Insurance for assistance and information. The following are answers to questions on how to use Travelers Insurance services.

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How to buy Travelers Insurance?

You can purchase Travelers Insurance by visiting their website and getting a quote. You can also get insurance through calling Travelers Insurance at 1-88-796-9775 and receiving a quote from there. 

How to cancel Travelers Insurance?

You can cancel your Travelers Insurance policy by visiting their official website’s contact us section and sending them a message requesting your cancellation. You can also cancel your policy by phone.

Does Travelers Insurance offer gap insurance?

Yes, Travelers Insurance offers gap insurance as a form of additional coverage. In the event your vehicle is totaled, this insurance may cover the difference between the actual cash value of your vehicle and the unpaid balance of the loan or lease.

Does Travelers Insurance have accident forgiveness?

Travelers offers accident forgiveness through two programs, which are both marketed as discounts. These programs are the Responsible Driver plan and the Premier Responsible Driver Plan.

Does Travelers Insurance provide Airbnb insurance?

Travelers, like many insurance companies, does not typically provide Airbnb insurance, but every state has different policies and conditions. To specifically find out if Travelers Insurance provides insurance for Airbnb stays, contact a local representative.

Does Travelers Insurance accept credit cards?

Yes, Travelers Insurance does accept credit cards as a form of payment. You can pay your Travelers Insurance online, through mail or by the phone, whatever is most convenient for you.

Does Travelers Insurance give discounts to people 50 or older?

While Travelers Insurance doesn’t specifically state that it gives discounts to seniors, many states do require auto insurance providers to give the elderly discounts. To find out if people 50 or older can get a discount, reach out to a local insurance agent.

Does Travelers Insurance have 24-hour claim?

Yes, Travelers Insurance allows you to file a claim online at any time. You can also call Travelers Insurance at 1-800-252-4633 to file a claim. They are available 24 hours, every day.

Does Travelers Insurance have a grace period?

Auto insurance companies must provide you with a grace period in the event of unforeseen circumstances. However, the extent of that grace period varies based on multiple factors. Reach out to a Travelers Insurance agent for more information.

Does Travelers Insurance have dog breed restrictions?

Yes, Travelers Insurance has dog breed restrictions. Some of the breeds restricted include Akita, Alaskan Malamute, American Bull Terrier, American Staffordshire Terrier, Bullmastiff, Pit Bull, Rottweiler, Doberman Pinscher, Presa Canario and more.

Does Travelers Insurance have health insurance?

Travelers does not offer health insurance coverage. Travelers is more specifically known for providing coverage such as home insurance, car insurance, boat, and yacht insurance and coverage for businesses. 

Does Travelers Insurance have life insurance?

No, currently, Travelers does not offer a life insurance policy. For the health and safety of its customers, Travelers does provide various forms of homeowners and car insurance and even more policies, such as umbrella and renters insurance.

Does Travelers Insurance have local agents?

Yes, Travelers Insurance has local agents in multiple countries. In order to find a local agent in your area, you can search for one online through the Travelers Insurance website or call Travelers for a representative.

Does Travelers Insurance like to settle workers compensation?

Like many other insurance companies, Travelers Insurance will not fight a case unless they have reason to do so. There is nothing that suggests Travelers Insurance is likely to settle workers compensation than any other insurance company.

Does Travelers Insurance offer 0 deductibles for real estate?

There are many terms and conditions for insurance policies. If there are 0 deductibles for real estate, it will be in your policy. Talk to a Travelers representative or agent to find out when a 0 deductible may be available.

Does Travelers Insurance offer roadside assistance?

Yes, Travelers offers two forms of roadside assistance. Both Basic and Premier Roadside Assistance is available 24/7. A roadside service professional will arrive to fix your flat, refuel, jump start your car, or tow your vehicle.

Does Travelers Insurance offer sr22?

Yes, you can get covered under an SR-22 with Travelers. You will need to contact a local agent and provide certain information, such as the date your driver’s license was suspended and how long you will need to file.

Does Travelers Insurance raise rates?

Yes, there may be a situation where your Travelers Insurance rates will rise. Travelers does provide many discounts and opportunities for drivers to lower their rates, especially if they don’t have a history of accidents or traffic violations.

Has Travelers Insurance ever denied a claim?

Travelers Insurance is a large and long-standing insurance company and some people have reported that their claims have been denied. Whether a person’s claim will be denied depends on the specific circumstances of the claim and policy.

Jordan Beaumont

Jordan Beaumont

Financial Guru

Jordan's work focuses on helping people reach their financial goals so they can spend more time with family and friends and less time worrying about their budget. After finishing college with a degree in Accounting and Communication, he realized that these are the most important things in life and that people shouldn’t miss out because of money.

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